Jennifer Alabiso (she/her) is the Associate Director of Enrolment Service Operations at Dalhousie.

She is a champion for equity denied students, and believes that building bridges, providing opportunities, and investing in relationships are the most important work she does. She thinks that Strategic Enrolment Management is equal parts art and science and takes a collaborative approach to any initiative.

Jennifer has a Master’s degree in Educational Psychology from the University of Pennsylvania, and has been working in higher education for most of her professional life. She has a passion for poetry, and her family really loves her homemade pizza.

My pronouns are she/her. My career trajectory includes nearly 20 years of experience in the non-profit sector, and for the past four years I have worked at Toronto Metropolitan University (TMU) as Manager of Student Recruitment, Tours and Events. In this role I promote and foster a respectful, diverse and inclusive working and learning environment for my team members, colleagues and for our students. As an amputee, equity, diversity, inclusion and accessibility have been woven into my work for many years and I am passionate about this work.

During my time at TMU I have launched initiatives that have supported the professional development of colleagues across campus, with an intentional focus on EDI to increase our collective capacity to support students where they are and navigate to where they want to go.

Dr. Clayton Smith is Professor in the Faculty of Education at the University of Windsor and Associate Faculty at Royal Roads University where he teaches in the Graduate Diploma in SEM program. Dr. Smith previously held senior enrolment management positions at the University of Windsor, the State University of New York College of Agriculture and Technology at Cobleskill, Tallahassee Community College in Florida, and the University of Maine at Augusta.

Known for his focus on comparative enrolment management, Dr. Smith has performed collaborative research into the distinctive qualities of enrolment management in the United States and Canada that has allowed educational leaders from both countries to compare and share best practices. Dr. Smith has, with research colleague Susan Gottheil, co-edited SEM in Canada: Promoting Student and Institutional Success in Canadian Colleges and Universities (2011) and The Effectiveness of SEM in Canada: Reflections from the Field (2022). His recent research focuses on the faculty role in SEM, how change management impacts successful SEM institutional implementation, and Canadian enrollment leaders’ reflections on the effectiveness of SEM in Canada.

Dr. Smith is a leader in the field of enrolment management, with special emphasis on the areas of institutional SEM readiness, implementing SEM, enrolment planning, change management, international student affairs, and student success and retention.

Dr. Smith holds a B.A. in Political Science from the University of Southern Maine, an M.A. in Political Science from Drew University, an M.P.A. in Public Administration from the University of Maine, and an Ed.D. in Higher Education from Florida State University. He is a senior consultant with AACRAO Consulting and currently serves as Editor-in-Chief of Strategic Enrollment Management Quarterly.